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Shipping & Returns

Return & Refund Policy

Last Updated: September 30, 2026

At Kins & Ko, we want you to love your little one's new favorites. If something isn't quite right, we're happy to accept eligible returns within 14 days of delivery.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn and unwashed

  • Be in their original condition

  • Have all original tags attached

  • Be free of stains, odors, pet hair, makeup, or other signs of wear

  • Not be a final-sale item

Customers are responsible for the cost of return shipping.

Once your returned item is received and inspected, we will process your refund.

Refunds

Kins & Ko offers refunds only. We do not currently offer exchanges.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund after it has been issued by Kins & Ko.

Original shipping charges are non-refundable.

Sale Items

All sale, clearance, and final-sale items are final sale and cannot be returned or refunded.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Kins & Ko will provide a replacement for an incorrect or damaged item at no additional cost to you. Please note, if the item you originally order is out of stock due to some items being limited, we will replace it with another item of your choice of equal value.

 

Please contact us with your order number and photos of the item so we can help resolve the issue.

Items That Do Not Qualify

Kins & Ko reserves the right to refuse a return if an item does not meet the requirements listed above, including items that have been worn, washed, damaged, altered, or otherwise show signs of use.

How to Start a Return

To request a return, please contact us through our Contact Us page with:

  • Your order number

  • The item(s) you would like to return

  • The reason for your return

We will provide instructions for completing your return.

Kins & Ko is not responsible for returned packages that are lost or damaged while being shipped back to us. We recommend using a trackable shipping method.

For questions regarding returns, please contact Kins & Ko through our Contact Us page.

Shipping Policy

Last Updated: September 30, 2026

Kins & Ko currently ships orders within the United States only.

Order Processing

Orders are typically processed and prepared for shipment within 2–4 business days.

Business days are Monday through Friday and do not include U.S. holidays.

Once your order has shipped, you will receive tracking information when available.

Shipping Carrier

Kins & Ko ships orders using USPS.

Delivery times provided by USPS are estimates and are not guaranteed by Kins & Ko. Once an order has been handed over to USPS, shipping delays may occur due to weather, holidays, carrier volume, or circumstances outside of our control.

Incorrect Shipping Addresses

Please make sure your shipping information is correct before completing your purchase.

Kins & Ko is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Lost or Delayed Packages

Once an order has been shipped, Kins & Ko is not responsible for delays caused by USPS.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members and your local USPS office.

Please contact us if you need assistance locating an order.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number and photographs of the damaged package and/or items.

We will work with you to resolve the issue.

Shipping Rates

Applicable shipping costs will be displayed at checkout before you complete your purchase.

Kins & Ko reserves the right to change shipping rates or shipping methods at any time. Any changes will not affect orders that have already been placed.

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